Frequently Asked Questions (FAQ)

Smile HVAC is a Toronto-based HVAC service company specializing in the repair, installation, and maintenance of heating, water treatment, and air conditioning systems. We serve homeowners and businesses across the Greater Toronto Area (GTA). Our services include furnace and heat pump repair and installation, AC repair and installation, water heater, water softener, humidifier, HRV, HEPA filters, reverse osmosis systems, and more.

We are based in the Great Toronto Area and provide services throughout the Ontario region, including Mississauga, Brampton, Markham, Richmond Hill, Oakville, and 40+ surrounding cities. If you’re not sure whether we cover your area, give us a call — we’ll let you know right away.

Yes. All Smile HVAC technicians are fully licensed by the Technical Standards and Safety Authority (TSSA). Our team undergoes continuous training to stay up to date with the latest equipment and industry standards. You can be sure that every job is completed safely and professionally.

Smile HVAC has been serving the Toronto and GTA community for 15+ years from 2010, building a reputation for honesty, quality, and transparency. We have helped thousands of homeowners with HVAC repairs, installations, and maintenance. Our track record of positive reviews and repeat customers speaks for itself.

We stand out for three core reasons: honesty, transparency, and quality. Our technicians only recommend and charge for repairs that are genuinely needed. We provide upfront pricing — no hidden fees once the quote is given. We are also authorized to service over 30 HVAC brands in 40+ more regions, so one call is all you need. On top of that, we educate customers about their equipment so they can make informed decisions.

We offer a comprehensive range of HVAC services, including: furnace repair & installation, air conditioner (AC) repair & installation, water heater repair & installation, heat pump services, humidifier installation & repair, heat recovery ventilation (HRV), HEPA air filtration, water softeners, carbon filters, and reverse osmosis (RO) systems. We also offer appliance repair and smart thermostat installation.

Smile HVAC is authorized to service and install equipment from over 30 brands. This means you don’t need to call different companies for different equipment — we handle it all. Whether your furnace is a Carrier, Lennox, Trane, York, Goodman, or another major brand, our technicians have the expertise and all needed parts to service it properly.

Yes. We understand that a broken furnace in winter or a failed AC in summer can’t wait. Smile HVAC offers prompt, same-day service whenever possible. Simply call us at +1-437-777-4555 and we will dispatch a technician to your location as quickly as possible. We always aim to get your home comfortable again without delay.

Absolutely. Our technicians don’t just install equipment — they assess your home’s specific needs and recommend the most suitable and cost-effective solutions. We partner with industry-leading suppliers to offer top-quality units at competitive prices. You’ll always know the full cost upfront before any work begins.

Yes! We offer the Smile Protection Plan, designed for homeowners who want to avoid unexpected repair costs. The plan covers regular maintenance and provides priority service so you’re never caught off guard by a sudden breakdown. Members also receive a free service call with any repair. Ask us about membership options when you call.

You can book in several easy ways: call us at +1-437-777-4555 or book online through our website. We’ll confirm your appointment and a technician will arrive at the scheduled time.

We offer a FREE service call and consultation with any repair — available to both members and non-members. This means you don’t pay for the diagnostic visit separately when we complete the repair. For members of the Smile Protection Plan, additional benefits and discounts also apply.

Yes — we are 100% transparent about pricing. Before any work begins, we provide a clear written quote. Once the price is agreed upon, not a cent more will be added. We believe every customer deserves to know exactly what they’re paying for before we start.

We offer multiple flexible payment options to make it easy for you to pay. We also provide affordable financing options for larger purchases such as furnace or AC installations, so you can get the equipment you need without financial stress. Contact us to discuss the payment plan that works best for you.

Yes! Smile HVAC offers rental options for furnaces, air conditioners, and other HVAC equipment. Renting can be a great choice if you prefer a lower upfront cost with predictable monthly payments. Ask us about available rental plans when you get in touch.

Yes. We stand behind the quality of our work. All installations performed by our in-house certified technicians come with a service warranty. Additionally, the equipment we install from our industry-leading suppliers carries manufacturer warranties. We’ll walk you through all guarantee details at the time of installation.

Your complete satisfaction is our top priority. If the problem persists after our visit, contact us right away and we will return to make it right — at no additional charge. We don’t consider a job done until you are fully satisfied with the result.

Yes — and this is something we’re especially proud of. Our technicians don’t just complete the repair and leave. They take the time to explain the issue, what was done to fix it, and how to prevent it in the future. We believe an informed customer is a satisfied customer.