I’ve heard so many horror stories about HVAC repairs that I couldn’t help but be skeptical when the technician from Enercare (the company I called first) seemed to be really pushing me to buy a new furnace. This was one of many red flag warnings that told me not to trust him and I’m glad that I didn’t.
After searching online and seeing all the positive reviews, I ended up calling Smile HVAC around 10 pm for a second opinion, and the next day technician Carl came to look at my furnace. He was very transparent, and thorough, and walked me through his process. He was able to easily diagnose that it was a problem with the condensate pump. He then gave me a quote, I agreed, and he fixed the problem. Easy as that! Nothing complicated and no need for a new furnace.
Thank you Carl for your excellent professional service! And thank you Smile HVAC for being a bright spot in an industry full of shady business. You have earned my trust and you will for sure be my first call for any of my future HVAC needs.